I liked talking to an actual person. They sent the parts out quickly and i recieved them in short order. But I was sent the wrong seal kit, the seal kit ended up being for a 2015 splitter or newer, mine is a few yrs older than that. So my mechanic is currently trying to figure out where we can get a seal kit ! Be sure and mention the year of your splitter while your on the phone with them. Other than that I have no complaints.